STANDARD DELIVERY POLICY

Delivery anywhere in Ireland 3-5 days provided we have the stock.

Please note that a few special furniture products require a slightly longer delivery time and you will be informed by e-mail of the alternative delivery date.

DELIVERY CHARGES
Delivery charges vary depending on location. Once address is entered on the Shopping Cart, the relevant charge will be displayed.

Please Note: Free delivery and installation is offered on large orders. Contact us for more information.

RETURNS

We provide a 14-day ‘cooling off period’ starting from the day the goods are received.

Note the important information below about our returns policy:

• It is within 14 days of delivery receipt.
• When availing of the cooling off period, you may not use goods that you have received before deciding to withdraw from the purchase.
• The goods are in perfect condition and have not been assembled.
• The goods are in their original packaging and fit for resale.
• Once the goods have been received by Bracken Office Interiors, inspected and deemed in a resaleable condition, a refund for the goods will be issued excluding the original cost of delivery.
• The returns policy does not apply to bespoke/made-to-order items which cannot be cancelled or amended once confirmed.
• The buyer covers the cost of returning the goods (note this is not always the same as the original delivery cost)

BACKORDERS

Any item that is out of stock when ordered will be placed on backorder; you will be notified by e-mail of the expected delivery date.

Should we receive no response from our e-mail we will assume that you wish to accept the goods on the date as specified.

If the delivery date is unacceptable please respond to our e-mail and we will cancel the backorder and either credit your credit card or, if you are an account customer, you will not be invoiced.